Customer service is very important and customers being able to contact you if they have a question or a problem.  Without customers, your business won’t make money!
 

• What do you think makes good customer service? 
   

• Determine how you will provide after sales support (via a help desk, online support, manned telephone assistance). 
   

• - Are there any other after sales support methods that would work well?
   

• How will you ensure that you have good customer retention which could lead to repeat business (happy customers, new products, discounts and offers)?
   

• Review sites can have a make or break effect on your product - will this affect you? 
  If so, how will you ensure that you get good reviews, or how would you deal with any negative review?