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Cost & Margin (2)

Customer service is very important and customers being able to contact you if they have a question or a problem.  Without customers, your business won’t make money!
 

  • What do you think makes good customer service? 
     

  • Determine how you will provide after sales support (via a help desk, online support, manned telephone assistance). 
     

  • - Are there any other after sales support methods that would work well?
     

  • How will you ensure that you have good customer retention which could lead to repeat business (happy customers, new products, discounts and offers)?
     

  • Review sites can have a make or break effect on your product - will this affect you? 
    If so, how will you ensure that you get good reviews, or how would you deal with any negative review?