Cost & Margin (2)

Customer service is very important and customers being able to contact you if they have a question or a problem.  Without customers, your business won’t make money!

  • What do you think makes good customer service? 

  • Determine how you will provide after sales support (via a help desk, online support, manned telephone assistance). 

  • - Are there any other after sales support methods that would work well?

  • How will you ensure that you have good customer retention which could lead to repeat business (happy customers, new products, discounts and offers)?

  • Review sites can have a make or break effect on your product - will this affect you? 
    If so, how will you ensure that you get good reviews, or how would you deal with any negative review?

ICC Solutions Ltd
St James Business Centre