Cost & Margin (2)

  • Determine how you will provide after sales support (via a help desk, online support, manned telephone assistance). 


  • Support your decision by detailing the pros and cons of each of the above and deciding   which you          will use (you can have more than one).


  • Are there any other after sales support methods that would work well?

  • How will you ensure that you have good customer retention which could lead to repeat business (happy customers, new products, discounts and offers)?


  • Detail your strategy for customer retention, using at least 3 methods.

  • Review sites can have a make or break effect on your product - will this affect you? 
    If so, how will you ensure that you get good reviews, or how would you deal with any negative review?

ICC Solutions Ltd
St James Business Centre